Dakine Frequently Asked Questions

 

General

Packs

Surf

Snow

Gloves

Kite

Windsurf

 

 

 

General

 

What forms of payment do you accept?

 

Visa

Mastercard

American Express (within the United States)

 

Who do I contact to inquire about career opportunities with Dakine?

When positions are available they will be posted in the Careers section.

 

When is a good time to contact the Dakine headquarters?

North America: Monday - Friday 9:00am to 5:00pm PST: Tel: +1 855 411 4604

Europe and United Kingdom: Monday - Thursday 9:00am to 5:00pm UTC, Friday 9:00am to 12:00pm UTC: Tel: +33 (0) 4 57 09 02 30

 

Where can I find a retail shop to purchase Dakine products?

To find an authorized Dakine retailer in your area you can search using our Store Locator.

 

Which countries can I order products from? 

At this stage, we only ship to the United States, Canada, United Kingdom, France, Germany, Austria, Spain, Italy, Belgium, Netherlands, Luxembourg and Ireland.  

We apologize if we do not ship to the country you live in. If you are interested in our products, then you may be able to order them from your local distributor. You can find our international distributors here.

 

Can you send me a catalog?

We do not produce a printed paper catalog for consumers. You can view all the current Dakine products on this site.

 

How can I get some Dakine stickers?

Ready to sport a Dakine sticker on your favorite rig? Sweet. Send a self-addressed stamped envelope to the below address and we will hook you up.

 

Dakine Europe
Attn: Eurologistic GmbH
ECOMM RETURNS RMA # {{var rma.getIncrementId()}}
Industrieweg 1
B 3620 Lanaken
BELGIUM

 

Who do I contact to become a retailer?

Please email euinfo@dakine.com to find out who your local Dakine Rep is.

 

How do I get sponsored?

Getting sponsored by Dakine isn't easy, but it's not necessarily impossible. Please send your resume, accomplishments, photos and any other information to euinfo@dakine.com.  In the email subject please put Attn:  (enter sport here) Team  Manager and we will forward it on to the right department. If they should have any questions they will reach out to you.

 

Why do I see two Dakine charges on my credit card?

When an order is placed, our system makes an authorization charge on your card to make sure the card is valid. It holds onto that authorization charge until the order ships. Usually the authorization charge is for the total order amount. Once the order ships, the authorization charge will drop and the actual transaction will occur and will settle for the correct amount of goods shipped. No transactions will occur until the goods have shipped. The system initially is simply checking to see if your card can handle the purchase.

 

Can I edit or cancel my order?

Unfortunately, all orders are final and cannot be edited or canceled once placed. Please check all order details before submitting. If you have made an ordering error, please wait until you order arrives, then follow the return process to send back any unwanted items. More info on returns can be found here: http://www.dakine.com/en-eu/returns

 

Can I warranty this?

Sorry to hear your gear is giving you trouble! Our packs and bags come with a Limited Lifetime Warranty, and outerwear, gloves and wind products come with a 2-year limited warranty. Warranty does not cover wear and tear, but if you believe your product is faulty, please fill in a warranty claim at https://www.dakine.com/en-eu/warranty or email us with questions directly at euinfo@dakine.com.

  

Where is my order?

Once your order has left the warehouse, we’ll send you a shipping confirmation email. You will be able to track your order via our website, using the tracking number provided in the shipping confirmation email. Please allow 1-2 business days for your order to be picked, packed and sent out.

Sorry – we don’t ship to PO boxes. 

 

How do I return an item?

We’re sorry your purchase wasn’t quite right! To return an item, please go to http://www.dakine.com/en-eu/returns and follow the instructions. When sending back products, we recommend using UPS or another service provider which allows tracking; we do not take any responsibility for lost packages. All returned items must be in new, unused condition with the tags still attached. Once your package has been received and approved, we will refund your order. If you would like a different size, color or product simply place a new order on the website.

 

The item I want is out of stock, when will it be back in stock?

If you can’t find the item you’re looking for on our website, please check with one of our online or local dealers. Alternatively, you can shoot us an email at store@dakine.com and we can help you find something similar.

 

How do I give product feedback to Dakine?

We always love to get your feedback! You can send your feedback directly to us by emailing euinfo@dakine.com and we will pass on to our designers and developers. Alternatively, you can leave a product review on our website.

 

Will Dakine donate for my event?

Please send all donation requests to euinfo@dakine.com.  We will review your request and will respond soon. 

  

 

Packs

Do your pack and bag fabrics contain any PVC?

All our packs and bags are made from planet-friendly 100% PVC-free materials.

 

How do the hydration features work on my Dakine Snow Series pack?

All Dakine Snow Series packs are equipped with a reservoir sleeve, a hydration hose port and a shoulder strap hose clip. This sleeve is sewn into a small stash pocket that rests against the back wall of the pack directly between the two aluminum stays and above the top of the back access pocket. All other Snow Series packs feature a reservoir sleeve permanently sewn onto the back wall of the main compartment.

 

Can I cut my hydration hose to length?

The Dakine hydration system comes equipped with a 39" hose. If this hose is too long for your intended purpose, you can easily cut it to the desired length. First, empty the reservoir of water. Second, install the hydration system in the pack or bag in which you intend to use it. Third, position hose where you want it. Fourth, pull the bite valve from the end of the hose. Fifth, cut the hose to your desired length with a pair of sharp scissors or utility knife. Re-install the bite valve and you have a custom length hose.

 

Dakine Pack Washing Instructions

We recommend washing your Dakine backpack by hand in cold water with a mild detergent and soft bristled brush. If hand washing is not going to do the trick, the second option is to use a "front loader" washing machine. This is better because it has no center post for straps to catch on. There is still a chance the straps could catch so place your pack inside a pillowcase or mesh bag before washing. Wash your pack in cold water with a mild detergent on gentle cycle, Do not bleach your pack. Hang to dry in a warm but shady place, the sun could change the color of your pack. Switching the pack from inside out to right side out throughout the drying process is the best way prevent mildew. Damage caused by washing packs or bags will not be covered by warranty. 

 

 

Surf

How do I apply my traction pad?

  1. Remove all wax, dirt, etc, with a non oil-based cleaner.
  2. Layout traction pieces on your board first to determine your personal preference. (All Dakine Traction Pads can be customized by spreading the pieces apart, or in some cases removing pieces)
  3. Trace outline of pad onto surfboard with a pencil
  4. Remove paper backing from pad and apply firm pressure beginning in the center and working outwards.
  5. Allow 24 hours for adhesive to bond before use.

 

How do I determine which leash is best for my board?

  1. First, determine leash length. This should be approximately the same as your board length
  2. Next, determine thickness. 3/16" comp leashes are popular for ankle to shoulder high surf. 1/4" Kainui Team and Kainui are popular for shoulder to 4 feet overhead waves. 5/16” Kaiunui is recommended for double to triple overhead surf.

 

How do I choose a board bag?

Determine best length. We add a little extra length to each bag so that your bag and board length should be the same. (i.e. an 8'0" board will fit in an 8'0" bag) If you are in between sizes, go up to the next length. Determine usage. If you are using your bag for protection while on the roof of your car, or in the back of your truck, one of our Daylight or Knit Series bags may be all the protection you need. For airline travel, or more everyday protection, choose one of our Regulator bags. For traveling with multiple boards, consider one of our Traveler series bags with wheels.

 

 

 

Snow

How can I get my old stomp pad off?

I've had the best luck getting stomps off a board by using a plastic putty knife from the hardware store. You can be pretty aggressive with them and still not hurt the finish of most boards. Once you get a corner of the stomp up, you can pull on the stomp with pliers, and use the putty knife at the same time. After the stomp is off there will undoubtedly be some residue left on the board. You can use 'Goof Off' or a similar sticker remover for that. Just try it on a small area first to make sure it doesn't discolor the board (under a binding if you are very unsure).

 

How do I use the edge tuner tool?

That tool could really use a full page of explanation with images. It is hard to know where to stop sometimes as there are entire books written on tuning. For this explanation I am going to assume that you know how to file an edge, and just need tips on how to use the tool. There are good general tuning tips on the internet if you are new to tuning and need more instructions on the basics.

Most of the time, all you want to sharpen is the side edge. The tool can be used to file at a 90 or 88 degrees angle. If you are unsure use the 90 degrees angle. Sharpen by using short strokes from the tip towards the tail. Rotate the file in its holder 180 degrees to sharpen the opposite edge in the same way (tip to tail). Occasionally (once a year) you may want to file the base edge. If you base file too often, you have to remove base material at the same time to keep the base flat. This is hard to do. Anyway, reposition the file as shown in the JPEG Labeled "Base." Tighten the brass screws if needed to secure the file. The base edge can only be filed at a 90 degrees setting. Use the same tip to tail, short stroke procedure. Repeat for both sides and you are done sharpening. A couple of passes with a stone will polish the edges, and you will want to dull back the tips and tails with a stone a little to help initiate and release from turns more easily.

 

How do I perform a base prep?

Using a clean rag and wax remover or citrus solvent, remove oil, dirt, and old wax residue from base. Repeat as desired.

 

How do I apply Dakine hot wax to my board or skis?

Set tuning iron on a low setting; just warm enough to melt wax. Drip wax over base using a figure 8 pattern. Iron wax into base, distributing evenly. Allow cooling to room temperature, scrape off any excess with a plastic wax scraper, and polish with a piece of Scotch Brite abrasive pad. The hot wax should last 3-5 days of average riding. Rub on wax is usually gone in a day.

 

I have forgotten the combination to my Cool Lock, can you tell me what it is?

Unfortunately, we do not have the capabilities to know what you chose as your original combination. To set the combination the tool has to be unlocked.

 

  1. While pressing in cable trigger, push cable head down, until you hear a click.
  2. Select and set combination by turning dials to numbers of your choice.

Write down the combination, because you will forget it! 

 

 

Gloves

NON-LEATHER GLOVE CARE

While non-leather gloves can be machine washed, leather gloves should be handwashed with light soap and warm water. Gently press out excess water before hanging to dry.

Due to the construction of layered gloves, we don't recommend turning the gloves inside out for cleaning.

When possible, allow gloves to dry out slowly at room temperature, rather than placing them near a heater or in a dryer, as it may damage the materials.
 

LEATHER GLOVE CARE

All leather Dakine gloves come with a Nikwax packet to help maintain waterproofing.

Note that Nikwax can occasionally alter the color of the leather, so test it first on a small area before applying to the entire glove.

To apply, spread the Nikwax on the glove like hand lotion, rubbing across all leather areas.

For optimal waterproofing, treat every 30 days, and after washing.

 

 

Kite

How do you connect or disconnect the Clip Lock Buckle System?

Check out our video on the subject.

 

Can a Windsurf harness be used to Kite?

We strongly discourage it and will not warranty any damaged product.

 

How does the Posi-Lock buckle work?

There are two parts to the Posi-Lock buckle. Part A has the Dakine logo stamped on it. Part B is sewn to the harness. Steps to installation:

  1. Thread the webbing through buckle A. Please note that the Dakine logo should face towards the end of the spreader bar.
  2. The webbing should be threaded from underneath, in the middle slot.
  3. Then thread the webbing from the top, down through the slot next to the Dakine logo.
  4. Now slide the curved edge of buckle A through the opening on buckle B.
  5. Once buckle A is completely through buckle B tighten the webbing. This will lead to buckle A sitting flat on top of buckle B.
  6. To achieve an even tighter fit pull on the webbing using an up and down motion.
  7. Once you have gotten the harness as tight as you want, pass the webbing back through the opening on the curved part of buckle B.

 

What is the screw that I found in the back pocket of my harness for?

Your Power Clip buckle system comes complete with a screw and screw sleeve to secure your spreader bar to the buckle. Decide which side of your harness you want to release the spreader bar from and then install the screw and screw sleeve on the opposite Power Clip buckle. The hole is already pre-drilled and the screw and screw sleeve are located in the key pocket on the back of the harness.
 

How do I install my footstraps and footbeds?
 

Core Contour:

  1. Select 1 front strap, and tighten inboard screw slightly
  2. Tighten outboard screw slightly
  3. Align the ends of the strap so they are parallel
  4. Check size, and then tighten all the way Note: on the back strap the narrow end faces the nose

 

Control Contour Pair:

Primarily mounted in "duck" stance Select strap, and tighten inside screw slightly. Tighten outside screw slightly. Align the ends of the strap so they are parallel. Check size, and then tighten all the way.

 

Vario Contour:

Note: the narrow end of strap faces to the inside. Primarily mounted in a straight line. Select strap, and tighten inside screw slightly. Tighten outside screw slightly. Check size, and then tighten all the way.

 

Control Contour Footbed:

Lay pads on board, before removing adhesive backing. Move footbed to find optimum stance. Pay attention to placement of toe bar. Peel and stick. Note: footbeds cannot be moved after application.

 

Vario Contour Footbed:

Lay pads on board, before removing adhesive backing. Move footbed to find optimum stance. Arch support must face the center of board. Peel and stick. Note: footbeds cannot be moved after application. 

 

 

Windsurf

Can a Windsurf harness be used to Kite?

We strongly discourage it and will not warranty any damaged product.

 

How does the Posi-Lock buckle work?

There are two parts to the Posi-Lock buckle. Part A has the Dakine logo stamped on it. Part B is sewn to the harness. Steps to installation:

  1. Thread the webbing through buckle A. Please note that the Dakine logo should face towards the end of the spreader bar.
  2. The webbing should be threaded from underneath, in the middle slot.
  3. Then thread the webbing from the top, down through the slot next to the Dakine logo.
  4. Now slide the curved edge of buckle A through the opening on buckle B.
  5. Once buckle A is completely through buckle B tighten the webbing. This will lead to buckle A sitting flat on top of buckle B.
  6. To achieve an even tighter fit pull on the webbing using an up and down motion.
  7. Once you have gotten the harness as tight as you want pass the webbing back through the opening on the curved part of buckle B.

 

What is the screw that I found in the back pocket of my harness for?

Your Power Clip buckle system comes complete with a screw and screw sleeve to secure your spreader bar to the buckle. Decide which side of your harness you want to release the spreader bar from and then install the screw and screw sleeve on the opposite Power Clip buckle. The hole is already pre-drilled and the screw and screw sleeve are located in the key pocket on the back of the harness.
 

How do I install my footstraps and footbeds?
 

Core Contour:

  1. Select 1 front strap, and tighten inboard screw slightly
  2. Tighten outboard screw slightly
  3. Align the ends of the strap so they are parallel
  4. Check size, and then tighten all the way Note; on the back strap the narrow end faces the nose

 

Control Contour Pair:

Primarily mounted in "duck" stance. Select strap, and tighten inside screw slightly. Tighten outside screw slightly. Align the ends of the strap so they are parallel. Check size, and then tighten all the way.

 

Vario Contour:

Note; the narrow end of strap faces to the inside. Primarily mounted in a straight line. Select strap, and tighten inside screw slightly. Tighten outside screw slightly. Check size, and then tighten all the way.

 

Control Contour Footbed:

Lay pads on board, before removing adhesive backing. Move footbed to find optimum stance. Pay attention to placement of toe bar. Peel and stick Note: footbeds cannot be moved after application.

 

Vario Contour Footbed:
Lay pads on board, before removing adhesive backing. Move footbed to find optimum stance. Arch support must face the center of board. Peel and stick Note: footbeds cannot be moved after application.