Dakine Return Policy

 

30-Day Return Policy

If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be in Re-saleable Condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
Customers are responsible for return shipping costs.
We recommend return shipment(s) be sent with a shipping carrier that offers tracking service such as UPS, FedEx or USPS (ask for USPS services that have tracking). Please note: the amount refunded excludes any outbound shipping paid on the original purchase.

Want to exchange? Our exchange process involves (2) separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items. 
If we sent you the wrong product by mistake, please contact store@dakine.com and we will help you out.

Once your return is received and inspected by Dakine's Returns Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. 
Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

If your product has a manufacturing defect, please refer to our Warranty Policy.

Further questions? Give us a call at 1-855-411-4604 (M-F 8am-5pm PST) or email store@dakine.com.

Return Instructions

Did you check out with an account?



  1. 1. Click My Orders, and then the order you are working with.
  2. 2. Click the Return Item(s) link.
  3. 3. Fill out the form for each item you would like to return.

You will be given an RMA # and shipping instructions.

Dakine will email you when your product is received and approved and refund the purchase amount.

 
Did you check out as a guest?

NOTE: You will need your order number and email address.

  1. 1. Click My Orders, and then the order you are working with.
  2. 2. Click the Return Item(s) link.
  3. 3. Fill out the form for each item you would like to return.

You will then be given an RMA# and Shipping instructions.

Dakine will email you upon receipt of the return and refund the purchase amount.

  
If you have further questions, please call 1-855-411-4604 (M-F 8am-5pm PST) or email store@dakine.com.