Dakine Warranty

 

Warranty Policy

**Please Note: Our warranty turnaround time for receiving and processing is currently 2-3 weeks. Thank you for your patience.

 

Limited Lifetime Warranty-Packs & Bags

Dakine offers a Limited Lifetime Warranty against manufacturing defects within the normal scope of use.

Dakine will repair - or - replace, at its discretion, any products found to be defective within the scope of normal and appropriate utilization and still within the lifespan of the product. Dakine will not be responsible for any costs, losses or damages incurred because of loss or misuse of said product.

The term Lifetime/Lifespan does not apply to the owner’s lifetime. Our product is not meant to last the lifetime of the owner but the lifetime of the product.

For example, a backpack that is used consistently for 10 years, is nearing the end of its lifetime, and at this point in its life, the backpack may be wearing out and breaking down.

When a product is reaching or past its lifetime it begins to break down or wear out; this is not considered manufacturing defect(s) but rather wear and tear as it has already lived a full, functional life.

Manufacturing Defects typically show up on new or unused product, early in the product’s lifespan. Each situation is different and it is up to the discretion of Dakine to determine the lifespan of the product and whether a product has a Manufacturing Defect or if it is suffering wear and tear.

In the case that a product does have a Manufacturing Defect, Dakine may choose to repair, instead of replace the item. If a product is repairable we will instruct you on how and where to ship the product to. Dakine will repair the product free of charge.

 

Two, (2), Year Limited Warranty (All Gloves + Windsurf / Kite + Outerwear Product + Apparel) North America

Dakine offers a Two, (2), Year Limited Warranty, from the time of initial purchase, against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2), Year Limited Warranty covenants which exclude normal wear and tear. If the product’s age is in question, proof of purchase to verify the product’s age is necessary upon request.

 

(Sun Protection Shirts, Shorts, and Leggings) North America and Rest of World - One, (1), Year Limited Warranty

Dakine offers a One, (1), Year Limited Warranty, from the time of initial purchase, against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the One, (1), Year Limited Warranty covenants which exclude normal wear and tear. If the product’s age is in question, proof of purchase to verify the product’s age is necessary upon request.

 

Rest of World (R.O.W) - Two, (2), Year Limited Warranty

Dakine offers a Two, (2), Year Limited Warranty, from the time of initial purchase, against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2), Year Limited Warranty covenants which exclude normal wear and tear. If product’s age is in question, proof of purchase to verify the product’s age is necessary upon request.

 

Examples of manufacturing defects that will be covered:

  • Straight edge tear along a seam
  • Stitching defect that inhibits your ability to use the product
  • Zipper malfunctions
  •           Zipper head has separated from the track
  •           Teeth are broken or warped
  •           Teeth separate when the zipper is closed.

     

    Examples of wear and tear that will not be covered:

    • Faded colors / UV Sun damage
    • Material wearing over time
    • Gloves used on a rope tow
    • Tears in the middle of the fabric (not along a seam)
    • Tears caused by a crash or wreck

     

    Examples of damage caused outside the normal scope of use which will not be covered:

    • Jagged edged tear (straight edge tears indicate a manufacturing defect jagged tears indicate a rip)
    • A rip or puncture hole in the bottom of a backpack
    • Any material that was ripped or caught on another object
    • Melted material caused by excessive heat
    • Improper use of product
    • Airline damage (see below)

     

    Airline Damage - Dakine is not responsible for damages caused by transit damage. If the product is damaged by an airline or transportation company, please contact the transportation company directly and immediately following the incident.
    If the product is in need of repair, (such as a broken wheel) Dakine will assist by providing the parts necessary for this repair, but the product will not be covered under warranty; meaning the customer and/or airline will be responsible for completing the repair once the parts are received (most repairs can easily be done at home with normal household tools). These repair parts will be issued based on availability as Dakine does not carry old inventory or parts and may not have the parts necessary. If Dakine does not have the parts available to make the repair, take the claim up with the Airline. If the product has a broken wheel and/or is in need of parts, please fill out a warranty claim.

     

    Warranty Instructions

     

    NOTE: Have a broken buckle or wheel, or need a spare part?  We’re happy to send you a part if we have it in stock!

    Please email us your request at warranty@dakine.com and make sure to include:

    •           Clear picture of your item
    •           Clear picture of the damaged part of your item
    •           Size of buckle that you need

     

    All other warranties must be processed through the online forms linked below, both for retailers and individual consumers.

     

    USA Customers
    If you reside in the United States and your product is covered in our Warranty Policy listed above, please click below to submit your US Warranty Claim.

     

    Canadian Customers
    If you reside in Canada, and your product is covered in our Warranty Policy listed above, please click below to submit your Canadian Warranty Claim.

     

    European Customers

    Please contact the store where you purchased the Dakine product. They will help you with your warranty.
     
    If you are unable to contact the store where the item was purchased you may contact the Dakine Europe Customer Service Department via email: euinfo@dakine.com.

     

    All Other Customers
    Please refer to the International Contacts list downloadable here and contact a representative in your country for warranty instructions.